Macplants will replace, issue a credit note or refund plants that do not meet your expectations if reported to us within 3 days of receipt. We may ask you to provide a photo or return the plant or plants that you are not happy with. In this case, we usually ask that the plants are re-boxed and returned to us. We will organise and pay for the return postage cost if the plants supplied do not meet the standard we would expect them to be in upon receipt.

We will not replace any plant that has died due to poor horticultural care or due to extremes of weather. We may consider replacing or refunding some or all of the cost of a plant that has died, if we consider it is due to a quality issue of the plant supplied and only up to one year after purchase. Please contact Macplants on 01875 341179 or email sales@macplants.co.uk.